Privacy Policy
Last updated: March 8, 2026
Overview
This Privacy Policy explains how MMO.ai collects, uses, and shares information when you access our website, mobile application, and related services. MMO.ai is a wallet experience designed to help users discover Bittensor subnets and participate in staking. This policy applies to off-chain information we control. It does not change the public nature of information that is recorded on a blockchain or made available through third-party protocols.
Information We Collect
We may collect information you provide directly, including your email address, support requests, feedback, and other details you choose to submit when you contact us. We may also collect limited technical information such as device type, browser type, operating system, language settings, app version, referring pages, and general usage events needed to operate, troubleshoot, and improve the Service.
Wallet and Onchain Data
When you use wallet-related features, certain public addresses, transaction data, staking actions, subnet interactions, and other blockchain activity may be visible on public networks. Blockchain data is generally public, immutable, and not controlled by MMO.ai once published. Even if MMO.ai displays or indexes this information, the underlying onchain record may remain publicly accessible independent of our Service.
How We Use Information
We use collected information to provide and maintain the Service, respond to inquiries, support wallet and subnet discovery features, improve product performance, detect abuse, investigate security issues, comply with legal obligations, and communicate important updates about the Service. We may also use aggregated or de-identified information for analytics and operational planning.
Analytics and Device Data
We may use analytics tools or service providers to understand how users interact with the website and app. These tools may process device identifiers, session activity, approximate location inferred from IP address, crash data, and usage patterns. We use this information to monitor stability, understand feature adoption, and improve the user experience.
Cookies or Similar Technologies
Our website and app may use cookies, local storage, software development kits, and similar technologies to keep the Service functioning, remember user preferences, measure performance, and help diagnose issues. You can manage certain browser-based controls through your device or browser settings, though disabling some technologies may affect how the Service works.
Data Sharing and Service Providers
We do not sell your personal information. We may share information with vendors and service providers that support hosting, analytics, communications, customer support, security monitoring, and infrastructure operations. We may also disclose information when reasonably necessary to comply with law, protect rights and safety, investigate fraud or abuse, or in connection with a business transaction such as a merger, financing, or asset transfer.
Data Retention
We retain information for as long as reasonably necessary to provide the Service, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information, operational needs, and legal requirements. Public blockchain data may remain available indefinitely through the relevant network.
Security
We use reasonable administrative, technical, and organizational measures intended to protect information under our control. No system can be guaranteed to be completely secure, and MMO.ai cannot ensure or warrant absolute security. You are responsible for maintaining the confidentiality of any credentials, devices, or wallet materials that you control.
International Transfers
The Service may be operated and supported from multiple jurisdictions. Your information may be processed or stored in countries other than your home jurisdiction, which may have different data protection rules. By using the Service, you understand that information may be transferred internationally as needed to operate the Service.
Your Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information that we control. You may also have rights to object to certain processing or request a copy of your information. We may need to verify your identity before responding to a request, and some rights are subject to legal exceptions.
Children
The Service is not directed to children, and MMO.ai does not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective or last updated date at the top of this page. Your continued use of the Service after an update becomes effective means the updated policy will apply to your use of the Service.
Contact
If you have questions about this Privacy Policy or our privacy practices, contact us at hello@mmo.ai.